Shipping & Delivery

**Updates on COVID-19**
During this period, order process may take more time than usual. Thank you for your understanding.

At checkout, in which you will be prompted to choose between a variety of shipment method. Shipping costs are based on the shipping method of your choice. The total shipping charges will be automatically calculated at checkout prior to the completion of your order. Please note that shipping times do not include processing time (items generally take 2-3 business days to process).

 

*We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

 

How much does it cost to ship?

CANADA
  STANDARD
(3-10 business days)
EXPRESS
(2-3 business days)
$0 - $74.99 (before taxes) $10 $20
$75+ (before taxes) Free $20

 

US

STANDARD
(3-10 business days)
EXPRESS
(2-3 business days)
$0 - $74.99 (before taxes) $15 $30
$75+ (before taxes) Free $30

 *US customers are responsible of all custom taxes and fees.

Note: Free shipping offers promoted on shop.jeaniologie.com or in promotional emails do not apply to orders being shipped to Nunavut, Yukon, the Northwest Territories or areas outside of the continental USA (this includes Alaska). 

 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email and enter your order number and email address or sign into your account.


Want to ship internationally?

At the moment, we only ship to Canada and the United States. For international orders, please contact info@jeaniologie.co


If you have any questions, please don't hesitate to contact our Customer Service Department by email or by phone at 1-844-389-0990 (Canada) and 1-888-342-7243 (USA).

 

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